VAAK GESTELDE VRAGEN

GENERAL QUERIES

HOW DO I TRACK MY ORDER?

We strive to process and ship orders promptly within 24-48 hours of placement.
Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.

HOW LONG WIL IT TAKE TO RECEIVE A REFUND?

Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse.
You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse. The 10-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please email info@christgarments.com so we can investigate this for you.

WHAT IS YOUR RETURN POLICY?

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the packageis received.Please note that the return shipment must be sent back to us within these 14 days.

Return conditions All returned items must be unworn and in pristine condition with all the tags still attached.

For items purchased in the sale, CHRIST GARMENTS does not offer the possibility for a refund.

Shipping costs are not refundable.

HOW DO I MAKE A RETURN?

Making a return is easy! Here's what you need to do:

1. Within 14 days of receiving your order, send an email to info@christgarments.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

WHAT PAYMENT METHODS CAN I USE?

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.
Local payment methods: We accept local payment methods in some countries, such as IDEAL, BanContact, or Sofort.

Klarna: Buy Now, Pay Later. Depending on your location, we are offering Klarna so you can buy now and pay for your order later.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

PRODUCT

HOW SHOULD I WASH MY TOPWEAR?

To maintain the quality and color of your product, please follow the care instructions below:
Machine washable at 40°C – Wash the item at the recommended temperature.
Hang to dry – Avoid using a tumble dryer to keep the fabric in good condition.
Iron on medium heat – Iron the product on a low to medium setting.
Wash inside out – Turn the garment inside out to protect the colors and preserve the print.
Wash with similar colors – Wash with like colors to prevent fading or color bleeding.
Do not bleach – Use only non-chlorine bleach if necessary.
Do not iron directly on print – Avoid direct contact with the print when ironing to prevent damage.

DO YOU OFFER WARRANTY ON YOUR PRODUCT?

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products.

ORDERS & DELIVERY

HOW DO I TRACK MY ORDER?

We strive to process and ship orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

DO YOU SHIP TO MY COUNTRY?

Visit our shipping page for rates and lead times per country.

WHAT ARE THE SHIPPING COSTS?

Free shipping on all orders.

CAN I CANCEL OR CHANGE MY ORDER?

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact us at Info@christgarments.com. We're here to assist you in any way we can within the constraints of our rapid processing system.

If the item(s) are not to your liking you can always return them within 14 days

MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED, I HAVEN'T RECEIVED IT?

If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:

Check Your Delivery Location:Double-check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.

Look for Delivery Notes:Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.

Contact the Carrier:Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.

Contact Customer Support:If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.

File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.

Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.

WHAT IS FAST AND INSURED SHIPPING?

Fast and insured shipping ensures your package arrives swiftly and securely. With our expedited shipping options, your order is prioritized for quick delivery, while comprehensive insurance coverage provides peace of mind against loss or damage during transit. Shop with confidence knowing that your items will reach you promptly and safely.

I ENTERED A WRONG SHIPPING ADRESS, WHAT CAN I DO?

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

I HAVEN'T RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

RETURNS & EXCHANGES

WHAT IS YOUR RETURN POLICY?

Return period
We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Return conditions
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.

Shipping costs are not refundable.

HOW CAN I MAKE RETURN?

The exchange or return of an order is very easy.

Send within 14 days after receipt of your order an email to info@christgarments.com. We will send you the return instructions right away. :)

WHAT ARE THE RERURN COSTS?

Return costs may vary depending on your location and the reason for the return. We advise using a tracked shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return costs are non-refundable. For more details on return shipping and costs, please refer to our return policy or contact our customer support team.

HOW LONG DOES A REFUND TAKE?

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

WHERE CAN I FIND MY ORDER NUMBER TO REGISTER MY RETURN?

Your order number can be found in the confirmation email you received after placing your order.

If you've already initiated the return process and the product is sold out, we'll reach out to you directly. Our team will work with you to find a suitable solution, whether it's selecting a different product, receiving storecredit or exploring other options.

WHAT SHOULD I DO IF I WANT TO RETURN MY ORDER OUTSIDE THE RETURN PERIOD?

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

HOW LONG DOES IT TAKE FOR MY RETURN TO BE PROCESSED?

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

CONTACT

HOW CAN I CONTACT THE CUTOMER SERVICE?

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Contact: info@christgarments.com

WHAT IS THE RESPONS TIME OF THE CUSTOMER SERVICE?

We always aim to answer every question within 48 hours.